Welcome to Flyglobe.co.uk, operated by The Flyglobe Ltd, a company registered in England under Registration No. 13400623, and headquartered at 55 St. Pauls Road, Coventry CV6 5DE, England. These Terms and Conditions outline the parameters of your interaction with our website and services. Your use of Flyglobe.co.uk indicates your acceptance of these Terms and Conditions. If you disagree with any part of these Terms and Conditions, we kindly ask that you refrain from using our website.
a) Certification : All flight bookings and flight-inclusive holiday packages facilitated through Flyglobe.co.uk are covered by the ATOL Scheme. Customers receive an ATOL Certificate upon payment, detailing the reserved services.
b) Financial Protection : Customers benefit from financial protection under the ATOL Scheme in case of insolvency. An alternative ATOL holder ensures continuity of services in such instances.
a) Cancellation : Flight tickets may incur cancellation charges. Prior to booking, please review our cancellation policies. Refunds, if applicable, are processed within 8-12 weeks. Please note that delays may occur, such as in cases of misplaced tickets.
Flyglobe.co.uk and its affiliates are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services.
These Terms and Conditions are governed by the laws of England and shall be interpreted accordingly. Any disputes arising from or relating to these Terms and Conditions fall under the exclusive jurisdiction of the courts of England.
Flyglobe.co.uk reserves the right to amend or replace these Terms and Conditions at its discretion. It is your responsibility to review these Terms and Conditions periodically for updates. Your continued use of Flyglobe.co.uk following any modifications constitutes acceptance of the changes.
By using Flyglobe.co.uk, you expressly agree to these Terms and Conditions. For any inquiries or clarifications regarding these Terms and Conditions, please contact us using the provided information before using our services.
- Flight Schedule Adjustments and Cancellations:
Flyglobe is not liable for changes in flight schedules or cancellations; however, our Customer Support Service is available to assist in such instances.
- Additional Service Fees:
Airlines may impose charges for services like Airport Check-In and Checked Baggage. These fees are separate from the flight ticket and must be paid directly to the airlines. Flyglobe.co.uk is not responsible for these additional expenses.
- Minimum Check-In Time:
Travellers should arrive at the airport at least 3 hours before the scheduled flight departure to ensure smooth check-in processes.
- Flight Time Verification:
Customers are strongly advised to confirm flight timings 72 hours before the scheduled departure to stay informed about any changes.
Additionally, customers are encouraged to reconfirm their flight timings 72 hours before the scheduled travel date to avoid inconvenience.
Flyglobe is dedicated to ensuring your travel experience is seamless and hassle-free.
Travellers booking online with Flyglobe.co.uk must provide updated information, including personally identifiable details. Upon receipt and acceptance of a booking request, a Confirmation Email and Standard Invoice will be sent to the customer's email inbox.
Flyglobe.co.uk does not guarantee or warrant any Holiday Packages, Flight Tickets, or other travel arrangements. We are not responsible for circumstances such as Virus Infections, Spread of Diseases, or environmental hazards that may lead to flight ticket cancellations and significantly impact travel plans.
At Flyglobe.co.uk, we strive to maintain the accuracy of travel products and prices showcased on our website. However, despite our best efforts, occasional errors may arise due to the dynamic nature of flight schedules and our extensive array of travel services. We cannot be held liable for such inadvertent errors.
In situations beyond our control, flight prices may experience significant fluctuations or certain airfares might be withdrawn by airlines without prior notice. We do not accept responsibility for these occurrences and are not obligated to compensate customers for any resulting price changes or ticket withdrawals. It's important to note that airfares are subject to availability and are not guaranteed until tickets are confirmed or purchased.
Flight ticket prices are subject to availability from suppliers and may change or be withdrawn at any time. All flight ticket offers are subject to alteration or cancellation at our discretion.
In instances where flight ticket prices remain accurate but other details require adjustment, Flyglobe.co.uk offers customers the option to proceed with the booking or, upon request, issue refunds for the relevant amount.
Cancellation of flights and refunds for flight tickets may involve a processing period before funds are credited back to the respective Debit Card/Credit Card account.
Customers initiating flight ticket bookings must provide complete and accurate information. The accuracy of this information is the responsibility of the provider. If a third party's Credit Card/Debit Card is utilized, explicit authorization must be obtained from the primary information provider, ensuring adequate funds to cover travel expenses.
Upon acceptance of the flight booking, Flyglobe.co.uk reserves the right to process payments from the Credit Card/Debit Card on behalf of the customer, accompanied by a Confirmation Invoice sent to the charged cardholder.
Upon receiving the confirmation via email, we advise customers to review their personal details for accuracy. Any discrepancies should be promptly reported to us, as changes cannot be made after the booking is finalized and flight tickets are issued.
Customers are strongly advised to ensure possession of up-to-date and valid travel documents before confirming bookings. Essential documents include passports, visas, transit visas, and immunization records. Processing these documents may require time; thus, thorough verification of details and validity is recommended.
For the latest Travel Advisory relevant to the intended destination, please consult "The Foreign and Commonwealth" Website at
https://www.gov.uk/foreign-travel-advice
This resource provides comprehensive guidance on health advisories, immunization requirements, passport validity, and visa prerequisites for British Nationals.
- Should consult with the respective Embassy, Consulate, or relevant authorities to determine essential visa requirements.
- Must also verify the necessity of a transit visa, where applicable.
Visa regulations are subject to sudden changes. Therefore, Flyglobe cannot guarantee confirmation of alterations in rules and regulations and shall not assume responsibility for visa considerations.
Generally, ticket prices include the standard baggage allowance provided by the airline. However, some carriers operate as "No Frills" airlines, imposing additional charges for baggage. These fees must be settled with the airline or Flyglobe.co.uk prior to flight departure. For detailed information on baggage policies, please contact our sales agents.
Flight bookings may be modified under specific circumstances. Requests for changes to travel arrangements must be initiated by the supplier, with associated charges determined by the supplier.
Name changes are strictly prohibited once flight tickets or hotel accommodations are confirmed.
Individuals booking flights or other travel arrangements through Flyglobe.co.uk may request cancellations in writing. Such requests must be submitted before the scheduled departure of the initial flight segment.
While we facilitate cancellations, monetary deposits will be retained throughout the process. Additional charges may be applicable for flight ticket cancellations.
Most flight tickets issued by Flyglobe are non-changeable, non-transferable, and non-refundable. The terms and conditions of the flight ticket will be provided to the traveller/customer in writing by the Sales Agent at the time of booking.
Should the Traveller/Customer wish to cancel, changes must be communicated to Flyglobe.co.uk at least 72 hours prior to the departure time of the first flight segment.
If changes are permitted and made by the Traveller/Customer at least 48 hours prior to the scheduled departure, charges will apply. These charges may include penalties for date changes, fare differences, tax adjustments, and administrative fees.
Changes to flight tickets initiated by the Traveller/Customer must be communicated to
Flyglobe.co.uk
via telephone or email. We will confirm if the conditions of the flight ticket allow changes and, if permissible, request written confirmation.
Changes to flight tickets are subject to validation and supplier constraints. Any significant increase in the cost of the flight booking resulting from changes will be borne by the Traveller/Customer.
Airlines reserve the right to initiate changes or alterations under exceptional circumstances to ensure operational continuity. Flyglobe and its partners do not bear responsibility nor have control over such changes, which are contingent upon existing airfare restrictions and seat availability.
When booking flights or opting for any travel arrangements through Flyglobe.co.uk, deposits equivalent to £100 must be made by the Traveller/Customer. The deposit amount is calculated based on the cumulative cost of the holiday.
The remaining balance must be settled by the Traveller/Customer no later than 8 weeks prior to the flight departure. Failure to complete payments within the specified timeframe will result in the cancellation of bookings and travel arrangements made through Flyglobe.co.uk. Additionally, the initial deposit will be forfeited.
Flyglobe.co.uk and its partners shall not be liable for compensation in circumstances where cancellations or changes to travel arrangements occur due to unforeseen circumstances beyond their control. Such circumstances include natural disasters, nuclear hazards, environmental disasters (e.g., earthquakes, floods), socio-economic upheavals, terrorist activities, or other unforeseeable events.
"Modifications to Travel Services by Flyglobe.co.uk:
Flyglobe.co.uk reserves the necessary authority to amend travel arrangements, flight services, or ground operations. Notification of any such modifications will be provided to YOU, THE TRAVELLER, OR ANY OF OUR CUSTOMERS in advance.
At Flyglobe.co.uk, resolving grievances is a top priority. If you encounter any issues during your journey, promptly raise them with the relevant Supplier (such as hotels, car rental companies, or airlines). Early reporting facilitates quicker resolution. If you find the resolution unsatisfactory, contact us at 020 4502 1350 or via email at
[email protected].
If your grievance remains unresolved, follow up within 28 days of your return. Provide your original booking reference and travel details to our customer support agent. Failure to follow these steps may hinder resolution and affect compensation eligibility.
Effective since May 25, 2018, the Data Protection Act of 2018 in the UK reinforces data protection laws, complementing the GDPR and the Law Enforcement Directive. This act extends data protection regulations to areas not covered by the GDPR or the LED.
A) eTickets, essential travel documents dispatched via email, contain vital information such as booking references and flight details.
B) Adherence to the sequential processing outlined in eTickets is crucial. Failure to complete any segment will result in subsequent segments' cancellation without refund entitlement.
C) Each eTicket represents an independent trip. Flyglobe.co.uk disclaims liability for missed connections or refund processing due to timetable changes, delays, or cancellations.
Flight timings are subject to change without prior notice due to various factors. 'Direct' flights mentioned in eTickets may not always be 'Non-Stop.' Departure and arrival times are estimates and may change due to factors like air traffic control or weather conditions.
Special Requests and Medical Considerations:
Passengers are encouraged to communicate special requests during bookings. While efforts will be made to accommodate these requests, fulfilment cannot be guaranteed. Failure to accommodate medical conditions may result in booking cancellation at Flyglobe.co.uk's discretion.
Special airfare requests are accommodated, combining one-way fares from multiple airlines. Each journey stage is managed independently, considering airline-specific regulations and Terms of Use.
Travellers must possess valid passports, visas, and health insurance certificates as required by destination countries. Flyglobe.co.uk and its partners are not liable for entry denials. Travellers must also adhere to currency limitations and visa regulations.
Travel insurance provides protection and peace of mind. Flyglobe.co.uk and its partners are not responsible for unforeseen circumstances if valid travel insurance is not obtained.
Pregnant travellers must adhere to airline regulations, which vary depending on gestation period. Travellers should review booking policies and pregnancy terms before booking.
Infants aged 6 weeks to less than 2 years may travel onboard, subject to airline policies. Seats for infants older than 2 years must be purchased. Special requests for infants should be discussed with sales consultants during booking.
Infants aged 6 weeks to less than 2 years may travel onboard, subject to airline policies. Seats for infants older than 2 years must be purchased. Special requests for infants should be discussed with sales consultants during booking.
Travellers/Customers with specific dietary requirements may request Special Meals for their journey. Such requests must be made at least 3 days prior to the scheduled travel date. Flyglobe assumes no responsibility for the unavailability of special meals.
Passengers/Travellers/Customers with Disabilities
Passengers/Travellers/Customers with physical or mental disabilities are encouraged to contact our sales department for assistance. We will endeavour to liaise with airlines to accommodate your needs during the flight. However, acceptance of such requests is subject to availability and the discretion of the respective airlines.
Certain flight routes may involve aircraft changes or touchdown points. Additionally, flights routed through the USA require Customs and Immigration clearance upon first entry. For detailed information, please consult our Customer Care office.
As part of airline alliances, Codeshare agreements allow one airline to provide services on behalf of another. Travellers/Passengers/Customers will receive detailed itineraries outlining the terms of Codeshare agreements.
Direct flights may pause for refueling or technical reasons, whereas Non-stop flights proceed without interruption from origin to destination.
Various countries impose Airport or Departure Taxes, which must be prepaid. These taxes are added to the quoted ticket price for Travellers/Passengers/Customers. Additionally, local taxes may apply upon arrival.
While airlines offer Frequent Flyer Programs, not all are listed by Flyglobe. Travellers/Customers are advised to confirm with the respective airline regarding their Frequent Flyer Schemes or Memberships prior to booking. Flyglobe bears no responsibility for airlines' inability to redeem such schemes.
The contract is established between The Company (Flyglobe) and the relevant party, which may include YOU, THE TRAVELLER, or ANY OF OUR CUSTOMERS. Any disputes shall be resolved in English and Welsh Courts. In the event of disputes in Scotland or Northern Ireland, resolution shall occur within their respective jurisdictions.
Flyglobe.co.uk is operated by The Flyglobe Ltd, registered in England under Registration No. 13400623 . The registered office is situated at 55 St. Pauls Road, Coventry CV6 5DE, England.
For inquiries, please contact Flyglobe at 020 4502 1350. or via email at [email protected]..
In certain circumstances, there are some service charges applicable for the services we provide.