Privacy Policy

This Privacy Policy explains how FlyGlobe collects, uses, stores, and protects personal information when you use our website, submit an enquiry, request a quote, or make a travel booking.

By using our website or services, you acknowledge that your information may be handled as described in this policy.

We may collect your name, email address, phone number, travel dates, departure and destination details, passenger information, payment-related details, booking preferences, and messages you submit through our enquiry forms.

We may also collect technical information such as browser type, device information, pages visited, referral source, and general usage data to help improve website performance and customer experience.

We use your information to respond to enquiries, prepare travel quotes, process bookings, issue tickets, provide customer support, send booking updates, manage payments, and meet legal or regulatory requirements.

We may also use enquiry and website information to improve our services, monitor website performance, prevent misuse, and maintain accurate business records.

To arrange your travel, we may share relevant information with airlines, hotels, tour operators, payment providers, technology suppliers, booking systems, insurers, or other travel service providers.

We only share information where it is needed to provide services, comply with law, protect our business, or support a request you have made.

Payment details may be processed by trusted payment providers and financial institutions. FlyGlobe does not ask you to share sensitive payment information through unsecured channels.

We use reasonable technical and organisational measures to protect personal information, but no online system can be guaranteed to be completely secure.

Where permitted, we may contact you with relevant travel offers, service updates, or booking-related information. You can ask us to stop marketing communications at any time.

Transactional messages about enquiries, bookings, payments, schedule changes, or customer support may still be sent where necessary.

Our website may use cookies or similar technologies to support site functionality, understand visitor behaviour, and improve the browsing experience.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

We keep personal information only for as long as needed for the purpose it was collected, including booking administration, customer support, accounting, legal, regulatory, and dispute-resolution purposes.

Retention periods may vary depending on the type of information, the nature of the booking, and applicable legal requirements.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Travel bookings often require information to be shared with suppliers or systems outside the United Kingdom. This may include airlines, hotels, or destination service providers in the countries connected to your journey.

Where information is transferred internationally, we take reasonable steps to ensure it is handled appropriately.

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

The latest version will be published on this page with the updated date.

For privacy questions or requests, contact FlyGlobe on 0204 502 1350 or email sales@theflyglobe.com .